Service Advisor

Join Dog House Trailer Repair as a Service Advisor!

Dog House Trailer Repair is dedicated to providing expert trailer repairs, maintenance services, and comprehensive fleet solutions. Our commitment to delivering excellence in every service we provide is unwavering. We are looking to hire Service Advisors who have a passion for exceptional service, innovation, and personal development.

As a proud family-owned and operated business, we infuse our operations with strong family-oriented values. Our shop culture fosters a supportive environment where mutual respect and teamwork are paramount. Every member of our team is valued, contributing to a positive and collaborative atmosphere that extends to our interactions with customers.

As a Service Advisor, you will greet customers in an open and friendly manner, coordinate repair requests, and estimate the cost of repairs within set guidelines. If you are a well-rounded, knowledgeable, and customer service-driven professional who is enthusiastic about providing industry-leading service, we'd love to chat.

Expectations for this Position:

• Must be able to communicate well with the public, and schedule appointments.
• Catalogue customer's concerns and comments. 
• Write service orders and descriptions of problems and repairs. 
• Ensure customers receive the most expedient service available through questioning and understanding repair requests. And relay customers' repair problems to mechanics. 
• Communicate with mechanics. 
• Explain repairs to customers. 
• Prepare an estimate including cost time and parts needed for repair and explain estimates to the customer. 
• Receive payments from customers and enter them into the computer system.
• Keep an open line of communication with customers as repairs are being performed. 
• Handle customer complaints in a professional, resolution-focused, manner. 
• Perform daily clerical and office duties such as documents required for warranties, policy settlements, repair order filing and repair preparation for warranties. 

• Maintain a neat and clean appearance in the office. 

Requirements for this Position:

• Minimum 5 years experience in parts and customer service. 
• GED or college degree
• Computer literate.
• A self-starter with initiative and a proven willingness to assume ownership of areas of responsibility. 
• Ability to make informed decisions quickly and independently. 
• Punctual, customer service driven, hardworking and proven able to manage people.

Compensation:

🗓️ Full Time: Monday - Friday 7:00 am to 4:00 pm 

🕓 Answer the phone after hours as need be

🏖 Vacation Pay

💸 Paid Time Off

🤑 Referral Program

Salary: $35-$45 / hour depending on experience

‍

Experienced service advisors should send their resumes to: mhodges@doghousetrailerrepairs.com

Due to the number of applications we receive, only qualified candidates will be contacted.

‍